Stellar Cards Inc.

Shipping Policy

Effective date: Oct 27, 2026

1. Shipping payment

Shipping charges must be paid in full before an order will be dispatched.

You may pay for shipping at checkout or select “Hold Order” to combine your purchase with additional orders for shipment together. Shipping charges are based on the combined shipment’s weight, dimensions and destination.

2. Shipping schedule and payment deadlines

We dispatch orders on Mondays and Fridays, excluding statutory holidays.

To be included in a scheduled shipment, your full shipping payment must be received by 11:59 p.m. Eastern Time two calendar days before the shipment date:

• Monday shipment: payment must be received by Saturday.
• Friday shipment: payment must be received by Wednesday.

Payments received after the applicable deadline will be processed for the following scheduled shipment. These dates refer to dispatch, rather than delivery. Carrier delivery times vary.

If a statutory holiday or an unexpected disruption affects a scheduled shipment, we will advise affected customers of the revised dispatch date.

3. Holding and combining orders

Select “Hold Order” at checkout if you would like us to retain your purchased items while you add further orders for a combined shipment.

Each order may be held for up to 90 calendar days from the date it is placed. Placing additional orders does not restart or extend the holding period for earlier orders.

Please pay the applicable shipping charges before the holding period for your oldest held order expires. If payment is received before that deadline, your paid orders will remain eligible for dispatch on the next shipment date for which the payment cutoff has been met.

For pre-orders, the holding period begins when we notify you that the items are available for shipment.

4. Paying shipping charges later

When you are ready to receive your held orders:

1. Log in to your account and search for “Shipping Fee.”
2. Select the applicable shipping option and provide the order numbers to be included.
3. Complete checkout and pay the shipping charges.

If you are unsure which shipping option applies, contact us at support@stellarcards.store before paying. We will confirm the correct charge for your combined shipment. Any outstanding balance must be paid before dispatch.

5. Reminders before the holding period expires

We will email the address associated with your order at least 14 calendar days before the holding period expires. The reminder will identify the affected orders, the payment deadline and what will happen if shipping remains unpaid.

We may also contact you through available channels, including Discord or direct message. Please keep your contact information current and check your email, including your junk folder.

If we have not sent the required email reminder, we will extend the payment deadline to at least 14 calendar days after we send it.

6. Orders remaining unshipped after the deadline

Subject to applicable law, if shipping remains unpaid after the 90-day holding period and the deadline in our email reminder have both expired, and we have not confirmed an extension in writing, the affected orders will be forfeited. You will lose your entitlement to the items; we may return them to available inventory, and no refund or store credit will be issued.

This provision does not apply where you have paid the required shipping charges within the applicable deadline or where a refund or other remedy is required by law. 

7. Extensions and exceptions

We may grant extensions or make other exceptions on a case-by-case basis. Please contact support@stellarcards.store before your deadline if you need additional time.

An extension or exception is effective only when we confirm it in writing. An exception for one order does not automatically apply to other orders or future purchases.

8. Application of this policy

This policy applies to orders placed on or after the effective date. Earlier orders remain subject to the terms applicable when they were placed, together with any extension or other change agreed with the customer.

Nothing in this policy limits any cancellation, refund or other rights available under applicable law.

Questions? Contact support@stellarcards.store